Terms of Service

Operator and product

Plootek is operated by Wealth Intelligence Labs. Plootek is the product name. Customer businesses that use Plootek are tenants of the Service. A tenant’s use of Plootek does not mean that tenant owns, operates, or is affiliated with Wealth Intelligence Labs beyond a customer relationship.

Questions about the Service can be sent to support@plootek.com.

The Service

Plootek provides online workspace software for businesses to manage operational records such as customers, vehicles, jobs, scheduling, quotes, invoices, team access, inventory, documents, and related shop workflows.

You are responsible for deciding whether the Service is suitable for your business and for using it in accordance with applicable law.

Accounts and workspaces

You must provide accurate account information and keep credentials confidential. You are responsible for activity that occurs under your account and under workspaces you own or administer.

Workspace owners and admins control staff invitations, roles, and location access. Invitation links are bound to the invited email and the inviting workspace. Do not share invitation links with people who are not intended members.

We may refuse, suspend, or limit account creation, including during private or allowlisted beta periods.

Subscriptions, trials, and billing

Plootek subscription fees are charged for access to the hosted software. Shop invoices, deposits, and customer payments that a tenant records or collects inside the product are the tenant’s commercial activity, not Wealth Intelligence Labs selling the tenant’s goods or services.

New self-serve workspaces start on a 14-day trial unless a different arrangement is confirmed in writing. Adding a payment method during trial does not, by itself, end the trial.

When a trial expires without a valid paid subscription, operational writes become read-only. Existing records remain available according to these Terms and the Privacy Policy.

If a paid subscription becomes past due, the workspace receives a 3-day grace period. After grace, or if a subscription is unpaid or cancelled, operational writes are paused. Owners and admins can still access billing recovery. Reads and permitted exports remain available.

Published plan names, included users, location limits, and prices are as presented in the product at the time of purchase. We do not convert prices silently between currencies. Unsupported markets are not enabled merely because a payment processor can convert currency.

Cancellation

Owners or admins may request cancellation from Billing when self-serve billing tools are available, or by emailing support@plootek.com from an owner or admin address.

Cancellation takes effect at the end of the then-current paid period unless a different effective date is required by law or confirmed in writing. Access to paid features continues through the paid period when cancellation is scheduled at period end.

Cancelling a subscription does not immediately delete workspace records. See Data after cancellation below and the Privacy Policy.

Refunds

Plootek subscription fees are generally non-refundable, including unused time in a billing period, except where a refund is required by law or expressly approved in writing by Wealth Intelligence Labs.

Payments that a tenant’s customers make for shop work — including invoices, deposits, and card charges processed for that tenant — are not Plootek subscription fees. Wealth Intelligence Labs does not control refunds of those tenant-customer payments. The tenant business is responsible for refunding its own customers according to that business’s policies and payment arrangements.

Customer data responsibility

Tenants control the business records they enter into the Service, including customer, vehicle, job, invoice, communication, and document information.

You represent that you have the rights and notices required to enter that information and to use the Service to store and process it. You must not use the Service to collect or store information you are not authorized to handle.

Acceptable use

You may not misuse the Service, including by attempting unauthorized access, probing other tenants’ data, sending unlawful or abusive communications, interfering with the Service, or using it to violate law.

You may not use the Service to send unsolicited bulk marketing email. Platform email is for transactional product messages such as invitations and billing notices. Customer SMS and similar tenant communications must comply with applicable messaging rules.

Service availability

We aim to keep the Service available, but we do not guarantee uninterrupted or error-free operation, and we do not promise a specific uptime percentage.

Maintenance, provider outages, and events beyond our reasonable control can affect availability.

Third-party integrations

The Service may connect to third-party providers such as authentication, hosting, payments, email, and telephony. Those providers have their own terms and practices.

Enabling an integration is the tenant’s choice. We are not responsible for a third-party provider’s acts, omissions, or downtime.

Warranty disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WEALTH INTELLIGENCE LABS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WEALTH INTELLIGENCE LABS AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND CONTRACTORS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE IS LIMITED TO THE AMOUNT OF PLOOTEK SUBSCRIPTION FEES PAID BY YOU TO WEALTH INTELLIGENCE LABS FOR THE SERVICE IN THE THREE MONTHS BEFORE THE CLAIM. THIS LIMIT DOES NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

Termination and suspension

We may suspend or terminate access if you materially breach these Terms, if required by law, if charges are unpaid after the stated grace period, or if continued use would create a security or operational risk.

You may stop using the Service at any time. Workspace owners remain responsible for export and deletion requests after they stop using paid features.

Data after cancellation or termination

We do not immediately destroy business records because a subscription is cancelled. Records are retained so owners can export information, request reactivation, and meet ordinary recovery needs.

Operational CSV export from Reports remains available while the workspace can be accessed, including in a read-only billing state, subject to product permissions. Full workspace export or deletion is handled by support. Email support@plootek.com or privacy@plootek.com.

Reactivation, when available, restores access to retained workspace data. We do not promise that every cancelled workspace can be restored indefinitely, especially after a deletion request has been completed.

Governing law

These Terms are governed by the laws of Ontario, Canada, without regard to conflict-of-law rules. Courts located in Ontario, Canada have exclusive jurisdiction over disputes arising from these Terms, except where applicable law requires otherwise.

Changes and contact

We may update these Terms. The updated Terms apply after they are posted on this page, or on a later effective date stated on the page. Continued use after that date constitutes acceptance of the updated Terms.

Contact: support@plootek.com. Security issues: security@plootek.com. Privacy requests: privacy@plootek.com. Sales: sales@plootek.com.

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